Tech Guide

From Customer Business Rules

Contents 1 Faxes 1.1 Fax Server 2 Passwords 2.1 Active Directory/Network 2.2 AS400 3 Requesting Support

Faxes

Fax Server

The Hit Promotional Products Fax Server automatically converts incoming faxes and routes them to the appropriate individual based on the fax number that the fax was sent to. Customer Service Representatives are given individual fax numbers, and should encourage their customers to use these numbers rather than the "General Fax Number" (514-5130).

When a Fax is received, the Fax Server will store a copy of the fax in the user's fax mailbox, and attempt to send a copy as an attachment in an email. Users can view their faxes by right clicking on the Fax Util icon next to the clock, and selecting "FaxUtil" or by waiting for the faxes to appear emails to appear in Outlook.

The time it takes for a fax to be converted to an email depends on the current workload of the server, but should take less than 10 minutes.

Note:

• The FaxUtil serves as the official record of faxes that are received. Emails are sent as notifications of the incoming fax. It is possible (though unlikely)that you can receive a fax and not receive an email.
• If you haven't received any faxes in your Outlook for a prolonged period of time, check your FaxUtil to see if there are any faxes in there that have not been sent to your Outlook. If anything has not been delivered within 10 minutes, notify itsupport@hitpromo.net

Passwords

Active Directory/Network

In order to ensure security, users must use complex passwords to access the network and related resources. At some point, you will be asked to create a password. The password must me the following requirements:

• Not contain all or part of the user's account name
• Be at least six characters in length
• Contain characters from three of the following four categories:
  • English uppercase characters (A through Z)
  • English lowercase characters (a through z)
  • Base 10 digits (0 through 9)
  • Nonalphanumeric characters (e.g., !, $, #, %)

Note:

• Never give your password out to anyone as you will be held accountable for things that happen under your network password. In the event that you are not here, and someone needs access to your email, IT will reset the password with management approval.
• Passwords are set to expire every 60 days. Your system will remind you to change your password when your password is about to expire.

AS400

Requesting Support

If you need technical support, please follow these guidelines:

• If your email is down, please call extension 2207.
• If your email works, please send an email to itsupport@hitpromo.net. Do not email IT staff directly as sometimes individuals are assigned to tasks rather than support issues.

Note:

• Failure to follow these policies may mean that your support request will not be handled in a timely manner.