Marco

From Customer Business Rules

MARCO

Maraco orders come into HIT using a 3rd party vendor, named Essent. Marco sales staff cuts PO's then Essent transforms these POs into EDI structured documents, this means a computer can now read the data. It is key to know that EDI is now the order. POs, after converted to EDI, have nothing to do with the order placing or details. Detailers, Order Entry, Art, they all only see the EDI and the information on the order comes from the EDI. The POs may be attached to these EDI orders but they are not looked at by the system or staff.

EDI orders are setup to detail themselves. The main issues we see is when their is a data problem with the EDI and the order goes to Order Entry. A Marco CSR, while monitoring their regular 84 and 09 reports, will also be sent error reports when failures occur. Marco Reports are:

-- "We did not receive xml for the following PO's from marco" --
Currently, this report can be ignored as there is a timing issue causing all XMLs to show each day.

-- "For Marco , SO :####### might need to be split" --
This report gets sent to the CSR when an order come in with more then one item (variation). For instance, Order "12345" comes in requesting 250 of our 4000BLK and 4000RED. The system may not get enough detail to know if these have the same Art or not. So the error report would be sent to the CSR for review. The CSR should pull up the order and review the EDI data. IF the order needs to be split, then the PO can be downloaded (or SO referenced) and sent to Kimberly Holbach <kholbach@hitpromo.net> with the split details. Kim will then work on getting the first order correct and get the new orders detailed / created.

-- "We did not receive art/po files to complete our order" --
This report means Marco misspelled their Artwork filename or they forgot to send the art all together (less likely).