Samples 11.08.13

From Customer Business Rules

Charges

We charge the customer for the shipping on sample requests; they may provide their shipper account number if they would rather that we charge their shipper account directly

We do not charge for up to $10 worth of product

• Determine product cost by using the EQP price less the distributor discount
• Total all products together and subtract $10 from the distributor EQP cost – this is the amount that the customer will be charged for the product, if any

Processing Time

Blank and Random samples are generally processed in 24-48 hours

Pre-Production Proofs and Spec Samples (with the customer's art on them) have a production time of approximately 3 - 5 business days (see separate information for Pre-Production and Spec Samples; there are different processes and charges, etc.).

Types of Samples

Blanks: these are sample items with no imprint on them; customers may request blank samples, but we cannot guarantee that this is what they will receive – it depends on what stock is currently available

Random samples may have an imprint on them, but it will not be customer-specified; the customer can request a specific imprint color, but there is no guarantee – it is dependent on availability

Requesting Samples

Sample requests must be submitted in writing

Email address is: hitrequest@hitpromo.net

All information that is included on a normal Purchase Order should be included in the request, specifically:

• Customer Information

1. Name
2. Customer Number
3. Billing Address
4. Contact Phone Number

• Shipping Information

1. Shipping Method
2. Requested Ship Date/In-Hands Date, If Applicable
3. Shipper Account Number, If Applicable
4. Ship To Address

• Item Information

1. Item #
2. Color
3. Quantity
4. Any Other Requested Specifications

• PO Number, If Desired

Please use your judgment when a customer asks for a sample over the phone. The request should always be in writing however, if a customer is on the road use your judgment, sometimes the request can be taken over the phone and you can e-mail the customer confirming what you are doing to assist them. Always give the best customer service you can.