Samples 11.08.13
From Customer Business Rules
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*Total all products together and subtract $10 from the distributor EQP cost – this is the amount that the customer will be charged for the product, if any | *Total all products together and subtract $10 from the distributor EQP cost – this is the amount that the customer will be charged for the product, if any | ||
| - | Processing Time | + | |
| + | '''Processing Time''' | ||
| + | |||
Blank and Random samples are generally processed in 24-48 hours | Blank and Random samples are generally processed in 24-48 hours | ||
| + | |||
Pre-Production Proofs and Spec Samples (with the customer's art on them) have a production time of approximately 3 - 5 business days (see separate information for Pre-Production and Spec Samples; there are different processes and charges, etc.). | Pre-Production Proofs and Spec Samples (with the customer's art on them) have a production time of approximately 3 - 5 business days (see separate information for Pre-Production and Spec Samples; there are different processes and charges, etc.). | ||
| - | Types of Samples | + | |
| + | '''Types of Samples''' | ||
| + | |||
Blanks: these are sample items with no imprint on them; customers may request blank samples, but we cannot guarantee that this is what they will receive – it depends on what stock is currently available | Blanks: these are sample items with no imprint on them; customers may request blank samples, but we cannot guarantee that this is what they will receive – it depends on what stock is currently available | ||
| + | |||
Random samples may have an imprint on them, but it will not be customer-specified; the customer can request a specific imprint color, but there is no guarantee – it is dependent on availability | Random samples may have an imprint on them, but it will not be customer-specified; the customer can request a specific imprint color, but there is no guarantee – it is dependent on availability | ||
| - | Requesting Samples | + | |
| + | '''Requesting Samples''' | ||
| + | |||
Sample requests must be submitted in writing | Sample requests must be submitted in writing | ||
| + | |||
Email address is: hitrequest@hitpromo.net | Email address is: hitrequest@hitpromo.net | ||
| + | |||
All information that is included on a normal Purchase Order should be included in the request, specifically: | All information that is included on a normal Purchase Order should be included in the request, specifically: | ||
| - | Customer Information | + | *Customer Information |
Name | Name | ||
Customer Number | Customer Number | ||
Billing Address | Billing Address | ||
Contact Phone Number | Contact Phone Number | ||
| - | Shipping Information | + | *Shipping Information |
Shipping Method | Shipping Method | ||
Requested Ship Date/In-Hands Date, If Applicable | Requested Ship Date/In-Hands Date, If Applicable | ||
Shipper Account Number, If Applicable | Shipper Account Number, If Applicable | ||
Ship To Address | Ship To Address | ||
| - | Item Information | + | *Item Information |
Item # | Item # | ||
Color | Color | ||
Quantity | Quantity | ||
Any Other Requested Specifications | Any Other Requested Specifications | ||
| - | PO Number, If Desired | + | *PO Number, If Desired |
Revision as of 19:59, 25 October 2010
Charges
We charge the customer for the shipping on sample requests; they may provide their shipper account number if they would rather that we charge their shipper account directly
We do not charge for up to $10 worth of product
- Determine product cost by using the EQP price less the distributor discount
- Total all products together and subtract $10 from the distributor EQP cost – this is the amount that the customer will be charged for the product, if any
Processing Time
Blank and Random samples are generally processed in 24-48 hours
Pre-Production Proofs and Spec Samples (with the customer's art on them) have a production time of approximately 3 - 5 business days (see separate information for Pre-Production and Spec Samples; there are different processes and charges, etc.).
Types of Samples
Blanks: these are sample items with no imprint on them; customers may request blank samples, but we cannot guarantee that this is what they will receive – it depends on what stock is currently available
Random samples may have an imprint on them, but it will not be customer-specified; the customer can request a specific imprint color, but there is no guarantee – it is dependent on availability
Requesting Samples
Sample requests must be submitted in writing
Email address is: hitrequest@hitpromo.net
All information that is included on a normal Purchase Order should be included in the request, specifically:
- Customer Information
Name Customer Number Billing Address Contact Phone Number
- Shipping Information
Shipping Method Requested Ship Date/In-Hands Date, If Applicable Shipper Account Number, If Applicable Ship To Address
- Item Information
Item # Color Quantity Any Other Requested Specifications
- PO Number, If Desired
