125151

From Customer Business Rules

Current revision

125151 - CIMPRESS/VISTAPRINT

PER Eric Carr 2024

Product Pricing: Hard coded in as400 DO NOT CHANGE Set-ups: $20 setup only
Handling fee $9 per order, regardless of the number of boxes
MOQ: Listed starting quantities only, no half starting quantities offered
Reorder Set-ups: $20 repeat setups all orders

Brumate: 6pc MOQ OK per Eric Carr

48pc MOQ on all caps, using EQP price, & no LTM charge will apply

UPS shipper numbers:

9732E5

9R8R38

Vistaprint portal : https://pom.cimpress.io/ contacts: customerservice@vista.com; escalationscare@vista.com; vcscarehd@vista.com; urgentvcscarehd@vista.com; jasolutionsticket@vista.com

Art holds: Customer says orders should NEVER be put on art hold. If an order is under $300, & we can print the art, even if it will be ugly, we're supposed to proceed, as-is. If it's over $300, we're supposed to cancel the order, noting in their portal (POM website) specifically what's wrong with the art. [We have the policy in writing from their management team.]

• QR CODE

No $40 QR code charge Waived OK per CJ

We have in writing To confirm – we will not be responsible for situations where the QR code does not work except for if the QR code does not work due to poor print quality (for example, if the QR code does not work because it’s smeared). If the QR code does not work due to poor print quality, then we would ask for a credit/re-print of that order, just like any other order where there is an issue with print quality.

If we run into more than 1 issue—we will stop this. I think once the industry gets on board with this they will make a change on their end.