125151
From Customer Business Rules
Current revision (21:22, 11 February 2025) (view source) |
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'''125151 - CIMPRESS/VISTAPRINT''' | '''125151 - CIMPRESS/VISTAPRINT''' | ||
| - | PER Eric Carr | + | PER Eric Carr 2024 |
Product Pricing: Hard coded in as400 DO NOT CHANGE | Product Pricing: Hard coded in as400 DO NOT CHANGE | ||
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Brumate: 6pc MOQ OK per Eric Carr | Brumate: 6pc MOQ OK per Eric Carr | ||
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| + | 48pc MOQ on all caps, using EQP price, & no LTM charge will apply | ||
UPS shipper numbers: | UPS shipper numbers: | ||
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Vistaprint portal : https://pom.cimpress.io/ | Vistaprint portal : https://pom.cimpress.io/ | ||
contacts: customerservice@vista.com; escalationscare@vista.com; vcscarehd@vista.com; urgentvcscarehd@vista.com; jasolutionsticket@vista.com | contacts: customerservice@vista.com; escalationscare@vista.com; vcscarehd@vista.com; urgentvcscarehd@vista.com; jasolutionsticket@vista.com | ||
| + | |||
| + | Art holds: Customer says orders should NEVER be put on art hold. If an order is under $300, & we can print the art, even if it will be ugly, we're supposed to proceed, as-is. If it's over $300, we're supposed to cancel the order, noting in their portal (POM website) specifically what's wrong with the art. [We have the policy in writing from their management team.] | ||
*QR CODE | *QR CODE | ||
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We have in writing | We have in writing | ||
| - | To confirm – we will be responsible for situations where the QR code does not work except for if the QR code does not work due to poor print quality (for example, if the QR code does not work because it’s smeared). If the QR code does not work due to poor print quality, then we would ask for a credit/re-print of that order, just like any other order where there is an issue with print quality. | + | To confirm – we will not be responsible for situations where the QR code does not work except for if the QR code does not work due to poor print quality (for example, if the QR code does not work because it’s smeared). If the QR code does not work due to poor print quality, then we would ask for a credit/re-print of that order, just like any other order where there is an issue with print quality. |
If we run into more than 1 issue—we will stop this. | If we run into more than 1 issue—we will stop this. | ||
I think once the industry gets on board with this they will make a change on their end. | I think once the industry gets on board with this they will make a change on their end. | ||
Current revision
125151 - CIMPRESS/VISTAPRINT
PER Eric Carr 2024
Product Pricing: Hard coded in as400 DO NOT CHANGE
Set-ups: $20 setup only
Handling fee $9 per order, regardless of the number of boxes
MOQ: Listed starting quantities only, no half starting quantities offered
Reorder Set-ups: $20 repeat setups all orders
Brumate: 6pc MOQ OK per Eric Carr
48pc MOQ on all caps, using EQP price, & no LTM charge will apply
UPS shipper numbers:
9732E5
9R8R38
Vistaprint portal : https://pom.cimpress.io/ contacts: customerservice@vista.com; escalationscare@vista.com; vcscarehd@vista.com; urgentvcscarehd@vista.com; jasolutionsticket@vista.com
Art holds: Customer says orders should NEVER be put on art hold. If an order is under $300, & we can print the art, even if it will be ugly, we're supposed to proceed, as-is. If it's over $300, we're supposed to cancel the order, noting in their portal (POM website) specifically what's wrong with the art. [We have the policy in writing from their management team.]
- QR CODE
No $40 QR code charge Waived OK per CJ
We have in writing To confirm – we will not be responsible for situations where the QR code does not work except for if the QR code does not work due to poor print quality (for example, if the QR code does not work because it’s smeared). If the QR code does not work due to poor print quality, then we would ask for a credit/re-print of that order, just like any other order where there is an issue with print quality.
If we run into more than 1 issue—we will stop this. I think once the industry gets on board with this they will make a change on their end.
