Shipping Information 09.07.11
From Customer Business Rules
Revision as of 21:42, 3 December 2010
(see also catalog / Web site)
Quotes
- For oversized order quotes, contact the Shipping Department via email for a customized shipping quote...they can likely find a better rate.
- Always give the customer the shipping quote number and advise them to include it on their PO
- Advise customers that shipping quotes are estimates
- Shipping quotes are valid for 30 days
- When adding inside delivery and lift gate services to truck quotes, please be advised that transit times will not be guaranteed, especially via FedEx Freight or FedEx National. Added services and special equipment void the guaranteed transit times for all trucking companies. This is also the case for appointment required and non-commercial deliveries (schools, churches, golf courses, etc).
ALL expedited shipping MUST have a supervisor's signature on the traveler or the Billing Department will charge the customer the rate on the FedEx label (any credits this creates will be put against the representative – no exceptions)
When a PO comes in and there is a shipper number to be used, please make a top note and indicate whether this is the jobber or end-user's shipper number. This is needed by the shipping department to ensure the order is processed correctly.
FedEx
FedEx is our preferred carrier.
- FedEx Standard Overnight (by 3:00 pm, depending on zip code, not all zips have this service)
- FedEx Priority Overnight (by 10:30 am, depending on zip code, some zips are by end of day)
- FedEx First Overnight (by 8:30 am, depending on zip code, some zips are by 9:30 am)
- FedEx Economy (2 day)
- FedEx Saver (3 day)
- FedEx Ground (by end of business day)
FFNL is FedEx Freight National (These shipments can be tracked at FedEx.com)
Media:FedEx_Transit_Map_Florida_33777_10.14.10.pdf
Media:FedEx_Transit_Map_Indiana_46176_10.14.10.pdf
Media:FedEx_Transit_Map_Texas_78840_10.14.10.pdf
UPS
We only ship UPS if the customer provides us with their shipper number.
- UPS Red (overnight)
- UPS Blue (2 day)
- UPS Orange (3 day)
- UPS Ground
Media:UPS_Transit_Map_33777.pdf
Media:UPS_Transit_Map_Indiana_46176.pdf
Media:UPS_Transit_Map_Texas_78840.pdf
DHL
We only ship DHL if the customer provides us with their shipper number.
- DHL no longer offers domestic shipping, only international air shipments are available.
- DHL Express is the only service option – transit time depends on the country that it is shipping to.
- All DHL shipments need to be in shipping no later than 3:00 pm for them to ship same day. DHL requires a 2 hour pick up window, and they stop picking up at 5:00 pm, so they need to be scheduled no later than 3:00 pm and must be in shipping at that time as DHL could pick up within minutes of the pick up call. We cannot call them at 3:00 pm and tell them it will be ready at 4:30 pm.
