Samples 11.08.13

From Customer Business Rules

Revision as of 20:03, 25 October 2010

Charges

We charge the customer for the shipping on sample requests; they may provide their shipper account number if they would rather that we charge their shipper account directly

We do not charge for up to $10 worth of product

• Determine product cost by using the EQP price less the distributor discount
• Total all products together and subtract $10 from the distributor EQP cost – this is the amount that the customer will be charged for the product, if any

Processing Time

Blank and Random samples are generally processed in 24-48 hours

Pre-Production Proofs and Spec Samples (with the customer's art on them) have a production time of approximately 3 - 5 business days (see separate information for Pre-Production and Spec Samples; there are different processes and charges, etc.).

Types of Samples

Blanks: these are sample items with no imprint on them; customers may request blank samples, but we cannot guarantee that this is what they will receive – it depends on what stock is currently available

Random samples may have an imprint on them, but it will not be customer-specified; the customer can request a specific imprint color, but there is no guarantee – it is dependent on availability

Requesting Samples

Sample requests must be submitted in writing

Email address is: hitrequest@hitpromo.net

All information that is included on a normal Purchase Order should be included in the request, specifically:

1. Customer Information

• Name

• Customer Number

• Billing Address

• Contact Phone Number

1. Shipping Information

• Shipping Method

• Requested Ship Date/In-Hands Date, If Applicable

• Shipper Account Number, If Applicable

• Ship To Address

1. Item Information

• Item #

• Color

• Quantity

• Any Other Requested Specifications

1. PO Number, If Desired