Samples 11.08.13
From Customer Business Rules
m (Samples moved to Samples 10.25.10) |
Revision as of 20:00, 25 October 2010
Charges
We charge the customer for the shipping on sample requests; they may provide their shipper account number if they would rather that we charge their shipper account directly
We do not charge for up to $10 worth of product
- Determine product cost by using the EQP price less the distributor discount
- Total all products together and subtract $10 from the distributor EQP cost – this is the amount that the customer will be charged for the product, if any
Processing Time
Blank and Random samples are generally processed in 24-48 hours
Pre-Production Proofs and Spec Samples (with the customer's art on them) have a production time of approximately 3 - 5 business days (see separate information for Pre-Production and Spec Samples; there are different processes and charges, etc.).
Types of Samples
Blanks: these are sample items with no imprint on them; customers may request blank samples, but we cannot guarantee that this is what they will receive – it depends on what stock is currently available
Random samples may have an imprint on them, but it will not be customer-specified; the customer can request a specific imprint color, but there is no guarantee – it is dependent on availability
Requesting Samples
Sample requests must be submitted in writing
Email address is: hitrequest@hitpromo.net
All information that is included on a normal Purchase Order should be included in the request, specifically:
- Customer Information
Name
Customer Number
Billing Address
Contact Phone Number
- Shipping Information
Shipping Method
Requested Ship Date/In-Hands Date, If Applicable
Shipper Account Number, If Applicable
Ship To Address
- Item Information
Item #
Color
Quantity
Any Other Requested Specifications
- PO Number, If Desired
