Samples 11.08.13
From Customer Business Rules
(New page: '''Charges''' We charge the customer for the shipping on sample requests; they may provide their shipper account number if they would rather that we charge their shipper account directly ...) |
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We charge the customer for the shipping on sample requests; they may provide their shipper account number if they would rather that we charge their shipper account directly | We charge the customer for the shipping on sample requests; they may provide their shipper account number if they would rather that we charge their shipper account directly | ||
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We do not charge for up to $10 worth of product | We do not charge for up to $10 worth of product | ||
| - | Determine product cost by using the EQP price less the distributor discount | + | *Determine product cost by using the EQP price less the distributor discount |
| - | Total all products together and subtract $10 from the distributor EQP cost – this is the amount that the customer will be charged for the product, if any | + | *Total all products together and subtract $10 from the distributor EQP cost – this is the amount that the customer will be charged for the product, if any |
Processing Time: | Processing Time: | ||
Revision as of 19:57, 25 October 2010
Charges
We charge the customer for the shipping on sample requests; they may provide their shipper account number if they would rather that we charge their shipper account directly
We do not charge for up to $10 worth of product
- Determine product cost by using the EQP price less the distributor discount
- Total all products together and subtract $10 from the distributor EQP cost – this is the amount that the customer will be charged for the product, if any
Processing Time: Blank and Random samples are generally processed in 24-48 hours Pre-Production Proofs and Spec Samples (with the customer's art on them) have a production time of approximately 3 - 5 business days (see separate information for Pre-Production and Spec Samples; there are different processes and charges, etc.).
Types of Samples: Blanks: these are sample items with no imprint on them; customers may request blank samples, but we cannot guarantee that this is what they will receive – it depends on what stock is currently available Random samples may have an imprint on them, but it will not be customer-specified; the customer can request a specific imprint color, but there is no guarantee – it is dependent on availability
Requesting Samples: Sample requests must be submitted in writing Email address is: hitrequest@hitpromo.net All information that is included on a normal Purchase Order should be included in the request, specifically: Customer Information Name Customer Number Billing Address Contact Phone Number Shipping Information Shipping Method Requested Ship Date/In-Hands Date, If Applicable Shipper Account Number, If Applicable Ship To Address Item Information Item # Color Quantity Any Other Requested Specifications PO Number, If Desired
