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From Customer Business Rules
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| - | {NATIONAL PEN & PERFECT PEN (CANADA) | + | {NATIONAL PEN & PERFECT PEN (CANADA) 2024 - for questions email: kallred@hitpromo.net |
*1. • NEW SETUP FEES - BASED ON NET ORDER VALUE: | *1. • NEW SETUP FEES - BASED ON NET ORDER VALUE: | ||
| - | *$250+ = $0 set-up | + | *lower our set-ups to a two-tier plan $250+ = $0 set-up and $250 and under = $10 |
*Standard pricing and setups apply to WH30 / Subcontracted items as of 1/27/2023 | *Standard pricing and setups apply to WH30 / Subcontracted items as of 1/27/2023 | ||
| - | *1. | + | *1. LTM FEE IS $20; customer gets 1/2 MOQ of many items without an LTM. (too many to list here, ask CSRs) |
| - | *2. EQP | + | *2. EQP ON THE ENTIRE CATALOG, reverted to regular EQP on 2/1/2024. |
| - | *3. ITEMS EXCLUDED FROM EQP - 1ST COLUMN PRICING | + | *3. ITEMS EXCLUDED FROM EQP - 1ST COLUMN PRICING |
*4. NO CHARGE FOR PROOFS | *4. NO CHARGE FOR PROOFS | ||
*5. NO CHARGE SPEC SAMPLES | *5. NO CHARGE SPEC SAMPLES | ||
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*14. Send Acknowledgements: acknowledgements@pens.com | *14. Send Acknowledgements: acknowledgements@pens.com | ||
*15. If art proofs are requested, send to: vendorproofs@pens.com | *15. If art proofs are requested, send to: vendorproofs@pens.com | ||
| - | * | + | *16. Reject orders for broken-carton quantities of drinkware, without asking if they want to change the quantity (6/26/2024, Stephanie Gathright) |
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| - | + | Art holds: Customer says orders should NEVER be put on art hold. If an order is under $300, & we can print the art, even if it will be ugly, we're supposed to proceed, as-is. If it's over $300, we're supposed to cancel the order, noting in their portal (https://pom.cimpress.io/) specifically what's wrong with the art. [We have the policy in writing from their management team.] | |
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| - | + | No $40 QR code charge Waived OK per CJ (starting 5/16/2024) | |
| - | + | We have in writing To confirm – we will not be responsible for situations where the QR code does not work except for if the QR code does not work due to poor print quality (for example, if the QR code does not work because it’s smeared). If the QR code does not work due to poor print quality, then we would ask for a credit/re-print of that order, just like any other order where there is an issue with print quality. | |
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| - | + | If we run into more than 1 issue—we will stop this. I think once the industry gets on board with this they will make a change on their end. | |
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Current revision
{NATIONAL PEN & PERFECT PEN (CANADA) 2024 - for questions email: kallred@hitpromo.net
- 1. • NEW SETUP FEES - BASED ON NET ORDER VALUE:
- lower our set-ups to a two-tier plan $250+ = $0 set-up and $250 and under = $10
- Standard pricing and setups apply to WH30 / Subcontracted items as of 1/27/2023
- 1. LTM FEE IS $20; customer gets 1/2 MOQ of many items without an LTM. (too many to list here, ask CSRs)
- 2. EQP ON THE ENTIRE CATALOG, reverted to regular EQP on 2/1/2024.
- 3. ITEMS EXCLUDED FROM EQP - 1ST COLUMN PRICING
- 4. NO CHARGE FOR PROOFS
- 5. NO CHARGE SPEC SAMPLES
- 6. PMS MATCH FEES ARE $40(net)
- 7. 4CP COLORBRITE WITH A RUN CHARGE OF $1.20
- 8. NO SET-UPs ON REPEATS FOR NON-FOB ITEMS.
- 9. FREE TAPE ON ALL EMBROIDERED ITEMS. MUST ORDER CATALOG MINIMUMS AND INCLUDES 7K STITCHES AND 7 THREAD COLORS
- 10. NO HANDLING FEE'S, $2(net) PROTECTIVE PACK BOX CHARGES
- 11. FOR APPAREL - MOQ IS 48 PIECES; NO RUN CHARGE FOR 1 COLOR IMPRINT ON COLORED SHIRTS, 1 LOCATION ONLY
- 12. MOQ FOR EMBROIDERED SHIRTS IS 24 PCS
- 13. DROP SHIP CHARGES ARE $5
- 14. Send Acknowledgements: acknowledgements@pens.com
- 15. If art proofs are requested, send to: vendorproofs@pens.com
- 16. Reject orders for broken-carton quantities of drinkware, without asking if they want to change the quantity (6/26/2024, Stephanie Gathright)
Art holds: Customer says orders should NEVER be put on art hold. If an order is under $300, & we can print the art, even if it will be ugly, we're supposed to proceed, as-is. If it's over $300, we're supposed to cancel the order, noting in their portal (https://pom.cimpress.io/) specifically what's wrong with the art. [We have the policy in writing from their management team.]
No $40 QR code charge Waived OK per CJ (starting 5/16/2024)
We have in writing To confirm – we will not be responsible for situations where the QR code does not work except for if the QR code does not work due to poor print quality (for example, if the QR code does not work because it’s smeared). If the QR code does not work due to poor print quality, then we would ask for a credit/re-print of that order, just like any other order where there is an issue with print quality.
If we run into more than 1 issue—we will stop this. I think once the industry gets on board with this they will make a change on their end.
